Answers to Common Questions

Frequently Asked Questions

Virtual Reality FAQs


Can't I just buy my own virtual reality setup?

Sure! Arctic Sun Virtual Reality's mission is to spread interest and passion for Virtual Reality throughout Alaska. As of right now the best VR equipment is only available at a high price, so ASVR provides by-use access at a lower dollar price to interested users.

I'm not a gamer, is virtual reality for me?

Absolutely! There are many different games and experiences for users of all interests. All experiences are interactive and enjoyable in their own way.

What are some of the educational benefits to virutal reality?

Virtual Reality is exciting educators everywhere! Through fully immersive technology, students can learn concepts by becoming a part of them. VR is particularly popular with homeschooled students, who embrace interactive pedagogy with excitement and awe.

What is virtual reality?

Virtual Reality is a fully immersive experience. Through the use of wearable headsets VR allows users to feel like they are in another three-dimensional world. High quality VR equipment, such as the HTC Vive used at Arctic Sun Virtual Reality, allows users to interact with their environment using hand controllers and mapping technology.


Equipment and Safety FAQs


Am I going to walk into walls?

There isn't any reason to! Using HTC's innovative Chaperone equipment, users are alerted in-game as they reach real-life boundary lines.

Are there any physical limitations to virtual reality?

For the best Virtual Reality experience, we recommend users to have full movement of their head and neck and at least one hand. At ASVR we can accommodate users of many skill, mobility, and cognitive levels. If you have any pre-existing medical conditions that affect your ability to perform physical activity, please consult with your doctor before use.

How many people can participate at one time?

In our standard arcade rooms, we can accommodate up to three people per session. Our larger arcade room accommodates one to six people per session and features comfortable amenities for group entertainment.

I wear glasses, do I have to take them off while in virtual reality?

Absolutely not! HTC Vive's headset piece is adjustable so that it allows custom fit for glasses users. The Vive also features adjustment knobs for separate eye pieces, so that you can adjust the focus for each eye independently.

What happens if I get motion sickness while in virtual reality?

Those who are susceptible to motion sickness may experience side-effects during VR use. If you feel uncomfortable during your VR session, we ask that you please inform a ASVR team member immediately.

What is the HTC Vive?

HTC Vive is the highest-quality Virtual Reality Equipment available. By using a head-mounted display (HMD), controllers and tracking peripherals, the HTC Vive provides high quality tracking capabilities to accurately pair your movements to the movement within the experience. This means that you can walk around and interact with the virtual environment that is displayed in your HMD.

What type of hardware is used at Arctic Sun Virtual Reality?

ASVR features state-of-the-art PC computer equipment to power and provide high quality Virtual Reality experiences.


Booking and Procedure FAQs


Can I book more than one session in a row?

Of course! You can book as many sessions as you would like, though we recommend doing it in advance – spots tend to fill up quickly.

Do I need to wear anything special?

You should arrive wearing clothing that permits comfortable movement. ASVR requires sockwear, but you can purchase socks from ASVR in case you forget yours at home.

Do you accept school field trips?

We LOVE hosting students at Arctic Sun Virtual Reality! Please contact us at 907-456-ASVR (2787) if you are interested in visiting our locations or having us come to you.

How do I book a time?

It's easy! Visit our Book Now page to select the desired date and time of visit. Please fill out all required questions and provide payment at the time of booking. We can't wait for you to experience VR!

How early should I show up before my scheduled session?

We ask that you show up at least ten minutes before your reservation, especially if it is your first visit.

Is there an age limit to play?

Users of VR must be at least 8 years old and 48” tall to use the VR equipment. Users between 14 and 18 years old do not need to be under adult supervision, but we do require a signed parental form. Users 13 and under require direct adult supervision by a parent or guardian.

What if I need to cancel my booking?

Guests will receive a full refund on their virtual bay rental if cancelled at least 24 hours before reservation time. Guests will also receive a full refund in case of operator cancellation due to unforeseen circumstances. No refund will be given for cancellations within 24 hours of reservation time. Guests may reschedule their VR time at any time up to 24 hours before their reservation for no charge. Guests rescheduling within 24 hours of their reserved time will be charged a $10 rescheduling fee. Contact us by phone to change/cancel or inquire about a reservation. No-shows will not be given a refund.

What payment options are available?

As of right now Arctic Sun Virtual Reality only accepts payment over our online booking system.


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